Often employees must work in various teams on a multitude of
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Often employees must work in various teams on a multitude of projects orinitiatives. In order to work successfully, employees must actively listen toother team members to solve what are often unstructured problems with integrity.In this Assignment you will test your active listening skills and your abilityto analyze and synthesize information, and recommend a course of action. All ofthese skills are critical in today’s workplace and are prized by employers.1. Read the background information.The Company: PROScout MarketingPROScout Marketing Mission Statement: We scout talent for tomorrow’s work.We are a focused team of professionals committed to finding the best qualifiedcandidates for our clients. Job candidates are screened for the highest ethics,talent, skills, and abilities. We stand behind our efforts and candidates at thetime of hire or we will not charge our clients a fee if the candidates are notacceptable. 2. Read the attached transcript carefully in regards to a phone message regarding an employeeproblem.After you have read the transcript to the message the first time, read the checklist itemsbelow, and then listen again to the message taking detailed notes in response tothose items. Begin writing only after you are sure you can respond well to eachitem.3. Then respond to the following Checklist items:Explain the problem or problems.As the boss, what questions might you ask this employee to clarifyyour understanding? As the employee what questions might you ask yourteam to clarify your understanding?Analyze what might be the best leadership approach (from the options in the attachment ‘Leadership Approaches’) for the boss in this situation based on the mission statement andexplain why.Based on your knowledge of conflict resolution from the chapter Reading, howmight you resolve or respond to the problem(s)* as theemployee?Problem-solving steps:*Define the problem or problems.What do you need to accomplish? What are the end goals?How important is each goal? What is the most important, second mostimportant etc.Brainstorm alternativesEvaluate alternatives-Which is the best choice given the importance of theend goal(s)?Select the best solution, or a way forward.What if the employee does not hear back from her boss in time, what communicationprocess** particular to this scenario would you advise her touse to communicate effectively regarding the problem(s) to all concerned andwhy? Explain each communication process step (specific to the scenario) tobe used regarding resolution of this problem(s).Steps in the communication process (Robbins & Judge, 2015):** Message to be sent by senderEncoding the messageChannel selected: Formal or informal Message received by Receiver Message decoding by the Receiver (eliminating noise-distortion, overload or cultural barriers) Feedback to sender ReferenceRobbins, S. P. & Judge, T. A. (2015). Organizational behavior(16th ed.). Upper Saddle River, NJ: Pearson.Provide a 3 page response to the checklist items above (also include anadditional title and references page) using correct grammar, spelling, and APAformat and citation style.
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